Critical HBS machine availability data made accessible for Heathrow Airport

13 June 2017

Project Title

Monthly HBS Availability Reports


Heathrow Airport Ltd


The Brief

Heathrow Airport has a target availability percentage for its HBS machines, but had no way of measuring against it.

Our Role

Developing a report showing the availability of the HBS machines in each Terminal, issued on a monthly basis.

Services Provided

Custom Report Development | Monthly Data Processing and Reporting | Ongoing Report Development and Improvements

Our Solution

A custom report clearly displaying the monthly availability percentage for 100 HBS machines in Terminals 1 to 5.  Using a simple layout to show which Terminals are above or below the set target. A Top and Bottom page showing the best and worst performing machines. A Faults page to drill down where availability is low.


Large amounts of data presented in an easy to read format.

Suppliers held to account using accurate machine information.

Saves Client’s time to focus on operational activities.